HP Responds to Laptop Complaints in China

HP came under fire recently when it was reported that several laptops sold in China were faulty. The problem stemmed from overheating videocards, prompting affected consumers to seek out a law firm to help handle the issue. They may not need it.

HP said it is extending the warranties on motherboards in certain laptop models, covering Chinese owners for two years if the mobo was already repaired. The OEM is also offering to test laptops for free, and is currently discussing potential compensation for buyers who already paid postage or repair fees for their motherboards.

"We believe this [plan] will eliminate clients' concerns," HP said in a statement.

But is it enough? Not according to Liu Yongbin, a lawyer at Beijing Yingke Law Firm, which prepared the initial complaint. Youngbin claims that the "warranty extension cannot fundamentally solve this problem," and instead wants HP to recall the affected laptop models.

HP and Dr. Dre Team Up for “Let’s Do Amazing” Campaign

In this week's edition of Extreme Tech Makeover, Hewlett Packard will spend $40 million overhauling its image. Helping them do that is rapper Dr. Dre, who will appear in one of the new ad spots.

"Most people think we are just a printer company," says Michael Mendenhall, HP's chief marketing officer. "Awareness of what we do has not kept pace with [our] expansion."

That expansion includes scooping up companies like Electronic Data Systems and 3Com, and to help push the message that HP is a multi-talented company, the $40 million "Let's Do Amazing" ad campaign will feature several different celebrities. In the one starring Dr. Dre, the rapper talks about how HP rebuilt his PC to make his music sound better. Ad spots like this will help give the company what it lacks, which is "a real differentiation in personality and distinction."

Look for the commercials during high-traffic broadcasts, including the NCAA March Madness championship and series finales of shows like "24."

Chinese Group Holds HP’s Feet to the Fire for Faulty Laptops

HP could soon find itself in court, as over 100 Chinese consumers are none too happy with what they claim are faulty laptops, a lawyer for the group said this week.

According to Reuters, Jiang Suhua, a lawyer at Yingke Law Firm in Bejing, claims the problems have to do with overheating videocards ultimately causing the laptops to malfunction. Suhua said there are about 170 complaints so far for a problem that apparently dates back to 2007.

"Yes, we can bring it to court, but right now it has not reached that state," Suhua said.

HP says it had a program in November 2007 to offer a free repair to anyone with an affected laptop, but the OEM stopped short of commenting on this specific complaint.

Image Credit: greenpeace.org

Acer Still King of the Netbook Hill, but Competitors Ascend the Throne

Up to this point, Acer has been able to sit on top of the netbook hill with a comfortable market lead over its competitors, and while Acer will probably maintain a shipment advantage throughout 2010, other vendors are quickly closing the gap, DigiTimes reports.

Acer managed to ship about 9 million netbooks last year, almost double that of its nearest competitor (Asus), who shipped 5.4 million. Meanwhile, HP and Samsung shipped 4.2 million and 2.9 million units respectively in 2009, posing no real threat to Acer's No. 1 spot. That's about to change.

Acer recently indicated it expects mostly flat performance on its netbook shipments in 2010, or slight growth in a best case scenario. That leaves the door open for Asus to close the gap, who reckons it will ship 8 million units this year. Samsung and HP also expect better performance in the coming months and hope to finish the year with 7-8 million and 6 million units, respectively.

HP Debuts New Touchscreen Cameras, Intros First Pocket Camcorder

Talk about ending the week with a bang. HP on Friday announced five point-and-shoot digital cameras and three camcorders, all eight of which are aimed at the mainstream crowd and priced no higher than $199. What's most remarkable about this is that half the new models sport a touchscreen display.

Of particular interest are the V5061u and V5560u camcorders. Both come with 3-inch touchscreen LCD displays and are some of the least expensive touch-enabled camcorders around capable of shooting in 1080p. The V5560 adds 5X optical zoom to the mix and runs $199, while the V5061u is priced at $169.

On the point-and-shoot front, the CW450t ($109) and PW460t ($149) boast 2.7-inch and 3-inch touchscreen displays, respectively, along with a newly designed touch interface for viewing photos with a swipe of a finger. Both also boast 4X optical zoom and support up to 32GB SD/SDHC memory.

Get the full scoop here.

Image Credit: HP

Inclement Weather Welcomed at HP’s Newest Data Center

When there’s green in green, go green. In other words, if you can reduce your costs and boost your profits by being environmental friendly, then go for it. Hewlett-Packard (HP), along with Google, IBM, and Microsoft, are finding ways to do just that.

An example for HP is how it’s reducing the costs of running its data centers. Basically, data centers are big buildings crammed full of heat-producing servers. But, these are important heat-producing servers, as they store vital information from any number of other businesses, which HP charges for managing and protecting. Keeping all those servers, and supporting computer equipment cool is a vital and expensive proposition. HP’s solution is a simple one: build data centers where it is cool and windy.

HP’s Wynyard facility, located in Billingham England, is about eight miles inland from the North Sea. Billingham is naturally cool--with temperatures rising above HP’s target temperature of 24C (75 degrees) only 20 hours a year. And the wind off the North Sea is a constant companion. HP captures this cool wind, using eight 2.1-meter (6.9 feet) stainless steel and plastic intake fans. The air is collected in a plenum below the floor of the data center, then pushed up through the floor around the server racks, after which is it exhausted. If it gets too cool inside the facility, the air warmed by the servers is recirculated. This way HP keeps the 360,000-square foot facility’s internal temperature at about 24C.

HP’s design allows it to use only 1 watt of power for cooling and other facility needs for every 1.2 watts used to run its equipment. Using this technology it's estimated that HP will save annually about £2.6 million ($4.16 million) on power at the facility.

Other green tricks HP uses at the Wynyard facility include capturing rainwater, which is then filtered and misted inside to keep the humidity at a required 40 to 60 percent. And lighter color server racks, which reflect more light, and therefore require less internal lighting.

 

Image Credit: Hewlett-Packard

Acer Falls Further Behind in Chasing HP for No. 1 Notebook Shipment Spot

Acer's never been shy about its plans to become the world's largest PC maker, but as it turns out, gunning for that No. 1 spot, at least in terms of notebook shipments, might be harder than the OEM thought.

In the last quarter of 2009, Acer shipped about 9.5 million notebooks, an impressive number, but not as impressive as the 11.38 million units HP managed to ship out. That gives HP a bit of breathing room after Acer previously closed the gap to 1.05 million units (the narrowest it's ever been) when it shipped 9.91 million units in the third quarter, compared to Acer's 8.86 million.

HP has the North American market to thank for increasing its lead, due mostly to a series of sales promotions during the holiday shopping season, including a sub-$300 mainstream notebook.

Looking ahead, HP expects to ship 44 million notebooks in 2010, while Acer will push its ultra-thin line in an attempt to move beyond its original goal of 40 million units.

HP Looking to Integrate Mini-Projectors into Notebooks

Maybe pricing is just now starting to make them a viable option, but integrating mini-projectors into notebook PCs seems like a natural fit, and that's exactly what HP plans to do.

According to Monty Wang, vice president and manager of personal computing systems group at HP Taiwan, Quanta Computer will build the upcoming notebooks, and will most likely plop the projector on top of the notebook's display, right where the webcam would normally be.

Cooling has been another obstacle that has prevented notebooks from sporting mini-projectors, at least on a mainstream scale. Wong didn't say how HP and Quanta plan to tackle the potential problem of overheating.

HP also plans to launch a bunch of standalone mini-projectors in the coming months as a precursor to integrating them into notebooks.

HP Experiments with 9-Screen “Wall of Touch”

As the marketplace is pushing for smaller and smaller, Hewlett-Packard (HP) is bucking the trend with bigger. HP recently demonstrated a new design, which it has dubbed the “wall of touch”, built with up to nine 43-inch to 46-inch, 1.5-inch thick LCDs with 1080p resolution. It behaves like a really big TouchSmart computer.

The “wall of touch” is driven by a Z800 workstation, employs a standard touchscreen interface, as well as a gesture-capture interface. Gestures are picked up by optical cameras and a magnetic strip that detect when a user nears, and the movements of the user's hands.

The “wall of touch” is basically a really big TV. HP says the system can access cable and satellite, as well as download and stream media. It connects to social networking sites. And it plays DVDs and DVRs.

HP plans to make the “wall of touch” a mainstream product. HP says it will be available to consumers in 2011. The price tag, depending on options, will range from a couple thousand dollars up to $100,000 or more.

 

Image Credit: Hewlett-Packard

Contestants on Next Season of Project Runway to be Hindered by HP Touchsmarts

HP is pretty geeked about the upcoming season of "Project Runway" on Lifetime, in which contestants will have the option of using computers to sketch designs. Can you guess which PCs they'll be using?

"Technology is what's next in fashion design. Forward-thinking designers are exploring new ways to use technology in the design process," said Barbara Schneeweiss, vice president of Production and Development for TV and Feature Film at The Weinstein Company.

Throughout the season, you'll see contestants ditch their sketchpads in favor of Intel-equipped HP TouchSmart PCs and TouchSmart tm2 notebooks. Expect to see a lot of the tm2, which can be rotated and converted to slate mode.

Next season's winner will walk away with a $50,000 prize package from HP and intel to create, design, and run their own business.

Image Credit: HP


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